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Health And Safety At Work

ROAR is committed to your safety at work, so we follow the guidelines set out by the H.S.E.

Why Is Training Important?

It is important that employers ensure that lift-truck operators are trained to the standards outlined in the L117 ACOP, whether using in-house trainers or external training providers. Forklift truck training may be provided by an organisation which is:


  • A member, or part, of a voluntary accredited body, or

  • awarding organisations subject to other quality assured regimes, or

  • independent, including in-house provision.


It is not mandatory for training organisations to be part of a voluntary accredited body, or other quality assured scheme but such bodies and schemes are intended to:


  • Help set and maintain professional training standards;

  • Help employers select training organisations or lift-truck suppliers who offer a good standard of training.


Although being part of such a scheme is voluntary, their use by an employer provides some assurance that the training provided will be at least to the standard described in the ACOP and guidance. Any competent organisation or training provider will be able to provide details of appropriately qualified and experienced trainers to enquirers who seek advice about lift-truck training, along with a description of their assessment criteria. Any competent trainer or training provider can provide advice on workplace transport training.

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What Should Training Include?

Operator training should always include three stages:

  1. Basic training: the basic skills and knowledge required to operate a lift truck safely and efficiently.

  2. Specific job training: knowledge and understanding of the operating principles and controls of the lift truck to be used and how it will be used in their workplace.

  3. Familiarization training: applying what has been learnt, under normal working conditions, on the job.

Basic and specific job training, which can be combined, should take place off the job (ie away from production and other pressures). Familiarization training needs to be done on the job, under close supervision. The Rider-operated lift trucks ACOP L117 provides more details on what each stage involves.

How Long Should A Basic Training Course Last?

It is difficult to specify how long a course should last as there are many issues which affect the rate of learning. Courses should be long enough to meet the requirements of Appendix 1 and Appendix 2 of the L117 ACOP.

Operators with some experience of lift trucks or relevant experience of similar vehicles may need less extensive training than those with no experience, however, do not over estimate the value of such experience.

An operator with basic training on one type of lift truck or handling attachment cannot safely operate on others, on which they have not been trained, without additional conversion training.


The instructor should continuously assess a trainee’s progress to ensure they achieve the required standards throughout training. At the end of the training, the trainee should pass a test, or tests, to demonstrate that they have the necessary practical and theoretical knowledge and skills to operate lift trucks safely.

It is essential that newly trained operators are given specific job and familiarization training as well as basic training. Once they have completed the three stages of training, you should give operators, including occasional users, the opportunity to put the skills and knowledge acquired during training into practice at the workplace to reinforce that training.

Monitoring And Assesment

Lift-truck operators, even those who are trained and experienced, need to be routinely monitored in the workplace and, where necessary, retested or refresher trained to make sure they continue to operate lift trucks safely. You can identify the need for further training using a formal monitoring and assessment process, carried out by a suitably competent person, such as an instructor. Formally timetable this assessment (for example a retest) to make sure it is done at reasonable intervals. Where an operator fails this assessment, arrange further training for them. You may find it useful to record these assessments in operators’ personnel records.

Refresher Training

Regular refresher training will ensure operators:

  1. Maintain good driving habits.

  2. Learn new skills where appropriate.

  3. Reassess their abilities.

Refresher training or retesting might also be appropriate where operators:

  1. Have not used trucks for some time.

  2. Are occasional users.

  3. Appear to have developed unsafe working practices.

  4. Have had an accident or near miss.

  5. Have changed their working practices or the environment.

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How often do I need to provide Refresher Training?

There is no specific time period after which you need to provide refresher training or formal assessment. However, you may decide that automatic refresher training or a retest after a set period (for example 3 years) is the best way to make sure employees remain competent. Where you adopt this approach, you will still need to monitor performance, in case operators need extra training before the set period ends.

The length of a refresher training course will be set by assessment of the operators to identify shortcomings and any unsafe habits which need correction. It is not, therefore, possible to advise on the length of refresher training. However, it is unlikely that refresher courses of less than one day will be effective.

Supervisor Training

It is essential that supervisors have enough training and knowledge to recognize safe and unsafe practices. This does not mean they need full operator training, but they do need to understand the risks involved, and how to avoid or prevent them. Some organizations offer training courses for supervisors and managers of lift-truck operations.

Supervisors should be able to:

Carry out an effective observation and know what to look for.

Communicate effectively with operators and line managers.

Recognize unsafe practice and behavior.

Maintain and promote health and safety standards.

Use Of The Forklift By Non-Employees.

​Use of lift trucks by people other than employees is increasingly common. Typically this is done by visiting lorry drivers and service engineers.  Employers and site controllers should cooperate to ensure that only adequately trained people operate lift trucks.  Operator competence can be demonstrated via an appropriate training certificate and operators should be familiar with the specific risks of the machine and site (eg. Machine stability, load type/size, site layout and surface including slopes, etc).  The degree of familiarity with site/machine risks should reflect what operators are asked to do and how it is to be done, as well as where the tasks will be carried out.

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